Trading Terms & Conditions

The Contract
These Terms and Conditions govern the supply of goods sold by County Industrial Supplies Limited (“we” and “us”) to the customer (“you”).
The contract with us will be deemed as accepted when full payment is received and the goods have been delivered or collected from our store.
Note: We do not charge your card, settle any form of payment or post charges to your account until this point. Until then any acknowledgement emails, oral or written agreements, unless noted otherwise should be taken as an “invitation to treat”.


Price & Payment
The price payable by you is shown on our website and at various stages throughout our website. You should be aware that prices may change upon logging into your account and in all cases, once the contract is accepted. (See above), the price shown will be the sum taken and deposited including the relevant shipping charges and VAT.


Promotional prices may be available throughout the site and certain criteria, e.g. quantity, value, customer type, time sensitivity, promotional code or similar may be necessary to obtain that price.


It is in the nature of web sites that price data or product information may be incorrect. In this case, up to the contract being agreed we will have the right to vary or cancel your order. We will attempt to contact you by any means for which we have contact information to offer the item at the correct price, an alternative item or cancel your order with a full refund.

If we are unable to contact you in a reasonable period, we will cancel your order and refund you in full. In all cases this refund will be shown in your account area.


The credit card system on our website takes an authorisation only for the total sum of the order at the time of order submission and it may be your bank reserves those funds, removing them from your available balance. Please check with your card issuer to see if this is the case. We will not process any order for which evidence of available funds is not available unless otherwise agreed (e.g. account customers or cash on delivery, etc.). If the card issuer rejects our authorisation attempt we will cancel the order without notice and have no obligation to supply a reason for this


If you are a trade customer, you are responsible for all orders placed by your employees and for any purchases made on cards issued to you.


Delivery & Title
We undertake to deliver the goods as near as possible to the stated time selected on your order, however this may be prevented by reasons beyond our control. In all cases our liability is limited to the delivery charges only and no other consequential losses claimed or proven. We would suggest no work is scheduled or promised until goods are delivered and inspected.


Signatures will be required on all deliveries and can only be made to the shipping address supplied. No diversions can be made. It is the purchaser’s responsibility to ensure they are available to take delivery and all necessary steps taken to facilitate a safe handling of same (material handling equipment, etc.). Drivers will deliver to ground floors only. Any refusal of a delivery that could reasonable have been expected to be accepted may result in a re-delivery, return and/or re-stocking charge.


Responsibility and risk for the protection and safekeeping of the goods passes to the purchaser immediately upon delivery of the goods even if they are to be returned.


In the case of goods supplied on a pre-authorised credit account, title to goods remain with us until paid for in full.


Goods ordered via our website for collection from our store must be ordered as a normal order through to and including payment authorisation. The card authorised must then be presented at our store upon collection and payment and contract completion will be done when goods are past to the purchaser. You should inspect the goods before leaving the store as the distance selling regulations, should this be a DIY purchase will not apply.


Availability
All goods are subject to availability. We endeavour to hold sufficient stock to meet all orders, however if we have insufficient stock to supply or deliver the goods ordered by you, we will attempt to contact you using the details you have provided to us to ask you how you wish to proceed. We may if contact is not possible process any part of the order which is available, refunding any monies due. If you have a pre-authorised credit account we will raise a credit


Manufacturer's Warranties & Guarantees
We endeavour as a supplier of quality trade items to support all our suppliers. It should be noted however that a manufacturer’s warranty is supplied as a benefit by them and we will not be liable for any matters arising from same. Manufacturer’s warranties as a consumer are in addition to your statutory rights which we acknowledge.


Cancellation, Returns & Refunds
Cancellation
If the goods are ordered through our website and delivered by a 3rd party courier, you may cancel your order and return the items purchased to us by giving us notice of cancellation within 7 days of the date of delivery to you.


You must inform us of your wish to cancel using the facility in the account area of the website, by phone, email or post, but in all cases it must be received with 7 days of the delivery date.


We will issue a returns authorisation giving instructions on the item(s) return. Any risk or responsibility will remain with you until received by us and acknowledged so it is suggested you ensure delivery is traceable and insured


Refunds for items returned, checked for completeness and received into our system will be refunded or credited within 30 days less any handling charges, initial delivery charges and any other amounts advised.


Returns are not permissible for customised products such as embroidered garments, special mixes or custom tools, etc.


Faulty Goods
If goods are faulty the 7 day limit does not applied and we will accept the cost of return and, at our total discretion, repair, replace or refund/credit. It may be that if the item is deemed to have performed for a period of its expected life that any refund/credit may be reduced by that amount. In all cases this will be advised on receipt.


No liability on faulty goods is accepted or implied by any means until received and inspected.


Contact Details
If you wish to cancel or discuss your order, or make a complaint with respect to your order, please contact us by post County Industrial Supplies Limited, County House, Chapel Street. Cwbran, Gwent. NP44 1DL, by phone on 01633 872226, or by email at sales@countyindustrial.co.uk.