Privacy Policy


County Industrial Supplies Ltd [“We”] are committed to maintaining the trust and confidence of customers and associates when working with us.  We are committed to protecting and respecting your privacy.  We particularly emphasise that County Industrial Supplies Ltd does not sell, rent or trade data with other organisations or companies for marketing purposes.  In this privacy policy we provide detailed information on when and why we collect and hold your personal information, how it is used and how it is held under limited conditions.

This policy only applies to any dealings with us.  This may be visiting our website [“our site”]; e-mailing our Company; visiting our showroom or contacting us by telephone.


Web Site

This policy only applies to our site. If you leave our site via a link or otherwise, you will be subject to the policy of that website provider. We have no control over that policy or the terms of the website and you should check their policy before continuing to access the site.


We may collect and process the following data about you:

  • Information that you provide by filling in forms on our site.  This includes information provided at the time of registering to use our site, subscribing to our site or requesting further services. We may also ask you for information when you report a problem with our site.
  • If you contact us, we may keep a record of that correspondence.
  • We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
  • Details of your visits to our site including, but not limited to, traffic data, location data, weblogs, operating system, browser usage and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.


We may collect information about your computer, including where available your IP address, operating system and browser type. This is statistical data about our users' browsing actions and patterns, and does not identify any individual and we will not collect personal information in this way.
We may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. They help us to improve our site and to deliver a better, faster and more personalised service. They enable us:

  • To estimate our audience size and usage pattern.
  • To store information about your preferences, and so allow us to customise our site according to your individual interests.
  • To speed up your searches.
  • To recognise you when you return to our site.

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.


Our staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted and mostly stored on the servers of our payment gateway partners (SagePay, PayPal, etc). Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.


This policy only applies to emails sent to … ; information that you provide to us during your communication.  This includes information provided at the time of contact with us or requesting further future services from us. We may also ask you for information during your communication with us.  If you contact us, we may keep a record of that correspondence.  We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.

Visiting our showroom

This policy only applies to information provided when visiting a premises of County Industrial Supplies Ltd or premises being used by County Industrial Supplies Ltd for trading/marketing purposes at time of visit. This includes information provided at the time of visit. We may also ask you for further information during your visit to us in order to assist in your enquiries. We may keep a record of that correspondence.

Contacting us by telephone

This policy only applies when contacting County Industrial Supplies Ltd via telephone to any number used by our Company at the time of your contact.  Any information provided at time of contact may be used for trading/marketing purposes. We may also ask you for further information during your contact with us in order to assist in your enquiries. We may keep a record of that correspondence.


We use information held about you in the following ways:

  • To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.  As an account customer you will have accepted our terms & conditions which will include us holding your information for as long as your account is open or until you ask us to amend or delete this information.  As a guest customer, without an account, you reserve the right to withhold your personal data should you wish.  However, should you choose to provide any personal information during your trading with County Industrial Supplies Ltd you will have accepted our terms & conditions when undertaking a purchase from us so that we are able to hold the information for the minimum required period of time for Revenue purposes.  Should you not wish for this information to be held please ensure that you do not submit any details at time of trade.
  • To carry out our obligations arising from any contracts entered into between you and us.
  • To allow you to participate in interactive features of our service, when you choose to do so.
  • To notify you about changes to our service.
  • To ensure that content from our site is presented in the most effective manner for you and for your computer.


Your Rights

You have the right to ask us not to process your personal data for our marketing purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data.  You can also exercise the right at any time by contacting us at or Telephone number: 01633 872226.

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates.  If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.  Please check these policies before you submit any personal data to these websites.


Under GDPR you are entitled to view, amend or delete the information that we hold about you. Please contact us at or Telephone number: 01633 872226.  County Industrial Supplies Ltd will endeavour to update or delete your information in an efficient, timely manner.


Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail or post. However, we advise that you check this page regularly to keep up to date with any necessary changes.


We welcome your feedback.  If you contact us requesting information we will endeavour to provide our response in an efficient timely manner.

If you have any further questions about how your data will be used by County Industrial Supplies Ltd, please write to us at: County Industrial Supplies Ltd. County House, Chapel Street, Pontnewydd, Cwmbran, Gwent. NP44 1DL.